All Systems Operational

About This Site

Welcome to the statuspage of TravelSpirit. Please find below the current status of our services and some of our integrated third-party services. Under 'Scheduled Maintenance' you can find our upcoming release dates.

Uptime over the past 90 days. View historical uptime.
TravelSpirit Backoffice & CRM Operational
90 days ago
99.95 % uptime
Today
Visual Tour Builder Operational
90 days ago
99.28 % uptime
Today
MediaSpirit Operational
90 days ago
99.95 % uptime
Today
Ably Europe (Frankfurt) Operational
Atlassian Support Knowledge Base Operational
Atlassian Support Support Portal Operational
Auth0 User Authentication Operational
AWS ec2-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS sqs-eu-central-1 Operational
AWS ses-eu-central-1 Operational
AWS apigateway-eu-central-1 Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
GitHub Git Operations Operational
OpenVPN CloudConnexa - Region Amsterdam, Netherlands Operational
GitHub API Requests Operational
AWS cloudfront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Release 3.35.0 Feb 2, 2026 19:00-20:00 CET

We will be updating TravelSpirit to the newest version (3.35.0). The application might be temporarily unavailable during this time.
Posted on Jan 09, 2026 - 14:24 CET
Jan 19, 2026

No incidents reported today.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
VTB issue
Resolved - The issue has been resolved. All systems are back to normal, and data is available again.
We will publish a detailed post-mortem report next week.
Jan 15, 10:07 CET
Update - The Visual Tour Builder is fully operational again and all VTB data has been restored (including VTBs modified after 09-01-2026 12:00).
VTBs which are created between 09-01 12:00 and 12-01 23:00 are restored from backup are marked with a RECOVERED tag, but might have minor issues. No data has been lost and the development team is working on a restoring those.
Jan 15, 06:47 CET
Update - The creation of the VTB's is possible again. We continue to work on the restore of the data from the VTB's between 09-01 and 12-01.
Jan 14, 14:48 CET
Update - The creation of new VTB's is not working, we're looking into the cause.
Jan 14, 14:12 CET
Update - The script for restoring the missing VTB's and data is running for the VTB Stand Alone application. Once that has finalized, we can restore the data for customer with a TravelSpirit BackOffice subscription.
Jan 14, 11:43 CET
Update - Recovery plan is ready. We've verified the restore can be completed without service interruption, so we will proceed tomorrow during business hours. Missing data has been located and validated.
Jan 14, 01:03 CET
Update - We're continuing to work on restoring VTBs created or modified after 9 January, 12:00. This is taking longer than initially expected as we're prioritizing data quality and integrity. We want to ensure all restored VTBs are complete and error-free.

Additionally, since the application is now fully operational and many of you are actively working in VTB, we're taking extra care to prevent any conflicts between the recovery process and your current work.

All VTBs created or modified after 9 January, 12:00 remain safely stored in our backups. We're working through the recovery systematically and will continue to update this page as we make progress. We expect to be able to give a better time frame by end of business day.
Jan 13, 14:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.

We have been able to restore all VTB Data that was created or last Edited before 09-01-2026 at 12:00 noon. Any changes to existing VTB's or VTB's created after that timestamp are currently unavailable. You may see newer VTB's visible in your Travelplan, but you can not open them.

This data is not lost. However, we need more time to restore this last part of our backups. We expect to restore these last VTB's later today. You can freely use the VTB for creating and editing new and existing proposals. We will restore any missing VTB's with timestamp after 09-01-2026 at 12:00 with a clear (RESTORED) flag so you can recognize them once restored.

A Post Mortem will be posted as soon as the incident is fully resolved.
Jan 13, 07:05 CET
Update - We have restored the Visual Tour Builder application to an online state and are now working on making all existing VTB data available.
Jan 13, 05:24 CET
Update - We are still working on this issue
Jan 12, 23:03 CET
Update - We are still working on this issue. We are making good progress and now expect to see initial recovery in the next hours.
Jan 12, 21:03 CET
Update - We are working around the clock to recover from a database disruption that started last night at 00:30. We will continue working on restoring the Visual Tour Builder database throughout the evening and night.
Jan 12, 18:36 CET
Update - We are continuing to work on a solution for the current issue. Our estimate to be back online is now by the end of the day.
Jan 12, 10:58 CET
Identified - We currently facing issues with opening and transferring VTB's. We have identified the issue and working on a solution.
Jan 12, 08:14 CET
Jan 14, 2026
Jan 13, 2026
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

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